Refunds & exchanges

NEED TO RETURN SOMETHING?

We want you to be 100% happy with your Lulu Stars purchase and we offer  full refund or exchange on all full priced items when returned within 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. Sale items are unfortunately non returnable. 

HOW DO I GET MY REFUND?

Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. Once we have checked the garment your refund will be processed, and a credit will automatically be applied to via the original method of payment!

*Only full priced items may be refunded, unfortunately sale items cannot be refunded.

NEED TO SHIP A RETURN ?

Please mail your product to:

LULU STARS
10 Newcastle Road
Pottsville
NSW
2489

You will be responsible for paying for your own shipping costs for returning your item.
Our shipping costs are non-refundable however if you receive a refund, the cost of return shipping will be added to your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Any problems please feel free to email us info@lulustars.com