Refunds & exchanges

NEED TO RETURN SOMETHING?

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging along with original receipt.

Non-returnable items:

Sale Items

HOW DO I GET MY REFUND?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

**Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

NEED TO SHIP A RETURN ?

Please mail your product to:

LULU STARS
10 Newcastle Road
Pottsville
NSW
2489

You will be responsible for paying for your own shipping costs for returning your item.
Our shipping costs are non-refundable however if you receive a refund, the cost of return shipping will be added to your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Any problems please feel free to email us info@lulustars.com